An integrated suite of CCM tools to ignite customer communication
Speed of execution, precision, power: thanks to the precious collaboration with eGlue, OnBoarding Funnel is perfectly integrated with a suite of tools that enhance and take to the next level any company’s customer communication management services.
Real-time document composition
From the meeting of the Inspire© technology by Quadient, a world leader in CCM and CEM systems, and the over thirty years experience of eGlue, historical company in the field of printing, delivery and CCM services, an excellence in real-time document composition was born: a multi-platform and multi-device tool integrated within the OnBoarding Funnel that allows the live composition of customized documents, adding power and innovation to remote sales operations.
Real-time messaging services
The integration with the eGlue suite of tools offers OnBoarding Funnel customers a new way of caring for the customer experience, with inbound and outbound real-time messaging tools that turn on the communication between operator and customer and give the entire communication chain an experience to remember.
The power of multi-channel
Nowadays, offering a wide choice of options is important: the integration with the eGlue Multichannel Hub allows seamless and simultaneous communication on different digital channels and devices, such as e-mail, certified email, fax, SMS, and many others, to reach customers wherever they are, from smartphone to computer.
Integration of document composition, real-time messaging and advanced CCM services within the OnBoarding Funnel experience.
Multi-channel and multi-device real-time communications. Integration of delivery services via e-mail and SMS (with tracking of results and events), certified mail, fax and electronic registered mail with a forensic postal certificate through the postal operator tNotice.
Complete reporting with monitoring of all activated processes that can be easily consulted by the customer.
API Gateway for perfect application integration with corporate information services.
eGlue experience enhanced with Inspire© by Quadient technology.
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