customer centricity

AWS certifications, cloud services and powerful tools: 2023 is about customer-centricity

Thanks to the skillset acquired by the Dazerolab team in 2022 and OnBoarding Funnels’  newly accomplished AWS certification, 2023 promises to be a year full of new tools and methods for the automation and enhancement of customer-centric services for our client companies. Let’s look at some news and prospects for the year that awaits us. …

AWS certifications, cloud services and powerful tools: 2023 is about customer-centricity Read More »

Automate and digitise branch operations with our new tool AFC

The new digital needs that have arisen in recent years are here to stay: for the convenience of companies that can finally automate processes and streamline the operational document phase, and for the increasingly smart-oriented customers’ requests. Services such as SaaS and cloud-based tools are now essential and the line between digital and physical is …

Automate and digitise branch operations with our new tool AFC Read More »

funnel automation

OBF and QUID by Dazerolab: make your customer journey tailor-made thanks to automation

On this blog we often deal with new marketing and tech trends that can bring greater success and competitive advantages to companies that decide to take a step towards the future. We talked about digital innovation and transformation, cloud services and today we are dedicating some words to the new keyword that we believe will …

OBF and QUID by Dazerolab: make your customer journey tailor-made thanks to automation Read More »

Joining the cloud agile revolution with OnBoarding Funnel 

Among the concepts that have come to light in the most recent years, especially following the disruptive events we have all witnessed, there is undoubtedly one that can make the difference between a successful company and one that has problems staying afloat: agility. The very rules underlying the concept seem to have been created for …

Joining the cloud agile revolution with OnBoarding Funnel  Read More »

The link between customer satisfaction and happy internal teams? Customer experience. Here’s why.

As we said in a previous article, Customer Experience is the competitive advantage on which utility companies should focus in the near future: they must pay all their attention to the user’s point of view if they want to differentiate themselves from their competitors, even before designing and launching new products. After all, a new …

The link between customer satisfaction and happy internal teams? Customer experience. Here’s why. Read More »

Your biggest competitive advantage: enhancing CX with OnBoarding Funnel

The most sustainable and effective competitive advantage for the near future? Customer experience, linked to always available and highly personalized sales and onboarding processes. There is no doubt about it: the utility market is facing an increasingly competitive environment, and this will not change shortly. In fact, competition is likely to escalate as companies are …

Your biggest competitive advantage: enhancing CX with OnBoarding Funnel Read More »

Winning customer satisfaction with onboarding and digital sales: Andrea Tugnoli (ACEL Energie) explains how to do it

What are the ingredients that determine a successful contact experience in the energy retail sector today? Certainly, there is no single answer, but there are experiences from which to draw inspiration such as that of ACEL Energie. An independent survey recently carried out by ACEL Energie shows how the contact experience that the company offers …

Winning customer satisfaction with onboarding and digital sales: Andrea Tugnoli (ACEL Energie) explains how to do it Read More »

Conquistare i clienti grazie a onboarding e vendite digitali: Andrea Tugnoli (ACEL Energie) ci racconta come

Quali sono oggi gli ingredienti che determinano un’esperienza di contatto di successo nel settore retailer energetico? Certamente non c’è una risposta univoca, ma ci sono esperienze da cui trarre ispirazione come quello di Acel Energie. Un’indagine indipendente svolta recentemente da ACEL Energie mostra come l’esperienza di contatto che la società offre in fase di vendita …

Conquistare i clienti grazie a onboarding e vendite digitali: Andrea Tugnoli (ACEL Energie) ci racconta come Read More »

AWS PTP

Dazerolab joins the AWS Partner Transformation Program

Good news for DZL and OnBoarding Funnel: Dazerolab joins the AWS Partner Transformation Program The Dazerolab team is happy and proud to announce Dazerolab’s participation in the AWS Partner Transformation Program (PTP). The AWS Partner Transformation Program is a global program designed to help partners to accelerate their journey with AWS. The companies selected for …

Dazerolab joins the AWS Partner Transformation Program Read More »

Scroll to Top

On this website we use first or third-party tools that store small files (cookie) on your device. Cookies are normally used to allow the site to run properly (technical cookies), to generate navigation usage reports (statistics cookies) and to suitable advertise our services/products (profiling cookies). We can directly use technical cookies, but you have the right to choose whether or not to enable statistical and profiling cookies. Enabling these cookies, you help us to offer you a better experience.