What does it mean for a company to become customer centric? And what are the solutions that a company can implement on a practical level to set a path towards customer centricity? We talked about this last week in our LinkedIn live to clarify to those who follow us what the opportunities and possibilities are …

Customer centricity: agile tools and practical methods to make it real for your company Read More »

On our blog we wrote extensively about automation and AI. No wonder: we believe they are the keys to taking our customers into the future, making their operations smoother and facilitating the understanding of their customers’ needs and desires. There is no doubt about it: AI is revolutionizing customer experience by providing companies with the …

Is AI good for customer experience?* Here are 6 Examples +1  (*SPOILER: it is) Read More »

The new digital needs that have arisen in recent years are here to stay: for the convenience of companies that can finally automate processes and streamline the operational document phase, and for the increasingly smart-oriented customers’ requests. Services such as SaaS and cloud-based tools are now essential and the line between digital and physical is …

Automate and digitise branch operations with our new tool AFC Read More »

On this blog we often deal with new marketing and tech trends that can bring greater success and competitive advantages to companies that decide to take a step towards the future. We talked about digital innovation and transformation, cloud services and today we are dedicating some words to the new keyword that we believe will …

OBF and QUID by Dazerolab: make your customer journey tailor-made thanks to automation Read More »

Among the concepts that have come to light in the most recent years, especially following the disruptive events we have all witnessed, there is undoubtedly one that can make the difference between a successful company and one that has problems staying afloat: agility. The very rules underlying the concept seem to have been created for …

Joining the cloud agile revolution with OnBoarding Funnel  Read More »

As we said in a previous article, Customer Experience is the competitive advantage on which utility companies should focus in the near future: they must pay all their attention to the user’s point of view if they want to differentiate themselves from their competitors, even before designing and launching new products. After all, a new …

The link between customer satisfaction and happy internal teams? Customer experience. Here’s why. Read More »

The most sustainable and effective competitive advantage for the near future? Customer experience, linked to always available and highly personalized sales and onboarding processes. There is no doubt about it: the utility market is facing an increasingly competitive environment, and this will not change shortly. In fact, competition is likely to escalate as companies are …

Your biggest competitive advantage: enhancing CX with OnBoarding Funnel Read More »

What are the ingredients that determine a successful contact experience in the energy retail sector today? Certainly, there is no single answer, but there are experiences from which to draw inspiration such as that of ACEL Energie. An independent survey recently carried out by ACEL Energie shows how the contact experience that the company offers …

Winning customer satisfaction with onboarding and digital sales: Andrea Tugnoli (ACEL Energie) explains how to do it Read More »