Thanks to the skillset acquired by the Dazerolab team in 2022 and OnBoarding Funnels’ newly accomplished AWS certification, 2023 promises to be a year full of new tools and methods for the automation and enhancement of customer-centric services for our client companies. Let’s look at some news and prospects for the year that awaits us.
The keyword for our 2023? Customer-centricity services
2022 was an outstanding year full of developments for Dazerolab: we have started an important partnership with powercloud, we have launched new software such as QUID automation and AFC and we have embarked on the Software Path of the AWS Partner Transformation Program. Now we can’t wait to continue pushing our work forwards in the year ahead. The AWS Partner Transformation Program in particular was a demanding journey, which lasted 6 months and brought incredible opportunities for the entire team. It culminated in the badge Reviewed by AWS for OnBoarding Funnel which certifies the quality of our work and positions us within the companies that offer tools, services and consultancy for customer centricity: in a few words, we help companies reach their customers more easily and efficiently with less effort and resources.
What is customer-centricity?
We want to spend a few words on the concept of customer-centricity because we think it is quite important for the further development of companies during the next year. Customer-centricity is the practice of placing the needs and wants of the customer at the centre of a company’s business model and decision-making process. This approach can lead to improved customer satisfaction, loyalty, and retention, as well as increased revenue and profits.
To be truly customer-centric, a company must have a deep understanding of its customers and their preferences and must consistently strive to meet or exceed their expectations. This requires a strong focus on customer service and support, as well as a willingness to listen to and act on customer feedback.
Effective communication with customers is also crucial in building a customer-centric culture. This can involve using various digital and in-person to engage with customers and address any issues or concerns they may have. Incorporating customer insights into product and service development is another important aspect of customer-centricity. This can involve conducting market research, gathering customer feedback, and analysing customer data to identify opportunities for improvement and innovation. Overall, being customer-centric requires a company-wide commitment to putting the needs of the customer first and continuously striving to deliver value and satisfaction.
Being Dazerolab a company that develops tools for better customer satisfaction through automation, cloud services and powerful advanced customer experience and data analysis solutions, we can help make companies customer-centric through our highly specialised software and services offer.
Our software and services catalogue for 2023
We offer a constantly growing catalogue of powerful and agile software and services to help client companies improve their customer-centricity. In particular, we deal with:
SaaS:
we develop and make available tools such as OnBoarding Funnel, QUID automation and AFC, unleashing the power and flexibility of Software-as-a-Service solutions and cloud technologies.
Tailor-made DevOps:
we create software and automation programs starting from the companies’ ideas and needs and developing customized solutions for customer-centricity based on AWS, Docker and Kubernetes platforms.
Professional services:
we offer support to companies to migrate to the cloud or to structure their presence 100% with services designed for the AWS ecosystem.
And for the future?
After a great 2022, a 2023 full of opportunities awaits: in the future, we will work to extend the AWS certifications to all our software and to certify our full adherence to the six well-architected pillars for AWS valuable cloud infrastructures. Furthermore, we will work on developing important new skills for our team and on continuing the growth of Dazerolab.
We are ready to roll up our sleeves and will keep you updated on developments: we expect a year full of news, new tools and best practices for customer centricity and developments for companies in the utility world and beyond. Stay tuned for more news and events to come: let’s make it an excellent year together!